Operations Manager

We are looking for a highly motivated Operations Manager to join our management team on site. This is an exciting role for a hands on manager to join a team in a successful property.

This role will report in to the General Manager and requires a candidate who wants to lead a team from the front and develop relationships with both guests and their team.

A successful candidate will have a background in delivering successful events and functions and ensuring a high standard of service in their previous roles. This role deputises for the General Manager and will require the ability to work shift work inclusive of weekends and late nights.

Primary Responsibilities

• Oversee day to day operations of the hotel, inclusive of Front Office, Food and Beverage, Conference and Banqueting and Kitchens.

• Maintain cost controls across the operational departments of the property in line with company ratios and targets.

• Work with the maintenance and estates team to maintain a high level of health and safety compliance in the hotel.

• Continue to maintain brand standards across the site to ensure guest satisfaction.

• Handle day to day issues and complaints with discretion and professionalism.

• Provide hands on support to all departments where necessary.

Requirements

• Previous management experience in hotels to a minimum of Head of Department level in an operational department.

• High level leadership skills with the ability to develop and train staff.

• Proven experience delivering and running weddings and exclusive high end events of 100+ covers.

• Knowledge of Opera and Micros systems is desired however not essential.

Hours: 45 hours per week to include shift work, late nights, weekends & bank holidays.

Job Type: Full-time

Pay: Up to £38,000.00 per year

Additional pay:

• Tips

Benefits:

• Company pension

• Discounted or free food

• Employee discount

• Free parking

• Gym membership

• On-site gym

• On-site parking

• Referral programme

Schedule:

• 10 hour shift

• 12 hour shift

• Day shift

• Monday to Friday

• Night shift

• Weekend availability

Ability to commute/relocate:

• Woking: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (required)

• Management: 2 years (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £38,000.00 per year

Additional pay:

 

• Performance bonus

• Tips

 

Benefits:

 

• Company pension

• Discounted or free food

• Employee discount

• Free parking

• On-site parking

• Sick pay

 

Schedule:

 

• Monday to Friday

• Weekend availability

 

Experience:

 

• Hospitality: 1 year (required)

• Management: 2 years (required)

 

Work Location: In person